About delivery
Details about order delivery on Stetoscoape.ro: deadline, costs, partner couriers, and pickup options.
Stetoscop.com delivers orders to all European Union member states through internationally recognised courier partners. Below you will find information on our delivery area, delivery times and delivery terms.
Delivery area and times
We deliver to all 27 European Union member states. We do not currently deliver outside the European Union.
The estimated dispatch time is shown on each product page, below the product code. From the moment of dispatch, the estimated delivery times, in business days, are as follows:
| Estimated time | Destination country |
|---|---|
| 1–2 business days | Romania, Hungary |
| 2–3 business days | Austria, Bulgaria, Czech Republic, Croatia, Germany, Poland, Slovakia, Slovenia |
| 3–4 business days | Belgium, Denmark, France, Greece, Italy, Latvia, Lithuania, Luxembourg, Netherlands |
| 4–5 business days | Cyprus, Estonia, Finland, Ireland, Malta, Portugal, Spain, Sweden |
Delivery times are indicative, are the same for both courier services and may vary depending on the destination locality or during periods of high shipping volume.
Courier services
GLS
FedEx
Shipping cost
The shipping cost is calculated automatically at checkout, based on the destination country, the postcode and the weight of the parcel, and is displayed before you place your order.
Order processing
Orders placed on a business day by 12:00 are processed the same day. Orders placed after 12:00, at the weekend or on public holidays are processed on the next business day. During peak periods (for example, at the start of the academic year or during Black Friday), processing may take longer.
Order confirmation
For every order placed, we send a confirmation email to the address entered in the order form. Please make sure your email address is correct before submitting your order.
Product availability
If an ordered product is unavailable, we will inform you as soon as possible.
Parcel tracking
When your order is dispatched, you will receive by email the tracking number and a link to the courier’s platform, where you can check the status of your delivery at any time.
Receiving your parcel
Please inspect your parcel carefully upon receipt. Any damage that occurred in transit, missing items or undelivered parcels must be reported within 4 business days of the delivery date, by phone at +40 722 628 805 or by email at info@stetoscop.com. We cannot accept responsibility for damage, shortages or losses reported after this period.
Unsuccessful deliveries
If delivery cannot be completed, the parcel is returned to our warehouse, where it is held for 21 days, or 6 months for engraved products. The cost of re-dispatch is borne by the customer. If we are unable to contact you before this period expires, we reserve the right to dispose of the goods.
Prices and VAT
All prices shown on the website include VAT.
Laser engraving
Personalising Littmann stethoscopes with laser engraving does not extend the delivery time.
For any questions about delivery, please contact us at info@stetoscop.com.